Delivering the benefits of digitally enabled healthcare together

The framework promotes the ways organisations, including peak health organisations, researchers, healthcare providers, the industry and technology sector and government – the digital health ecosystem – are working together to help empower people, and those who care for them, with modern digital services and products. Some of the key roles of actors in this collaboration are outlined below:

Sector Participant Role
Healthcare Consumers
  • Individual healthcare consumers, their families and carers
  • Consumer organisations and advocacy groups, including those that represent Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse communities and people with disability
  • Drive change by expecting that information about their medical history, medications and allergies is recorded securely, accurately and comprehensively
  • Be more empowered and active in their own health and care by engaging with and contributing to their My Health Record, including asking healthcare providers to contribute to sharing and using information in their record
  • Request support from governments in their navigating of the health system and use of the rapidly growing set of digital health solutions, helping them to address the issues of choice, access and safety
Healthcare Providers
  • Individual clinicians and health workers
  • Private entities and organisations which provide healthcare
  • Private health insurers
  • Health information workforce and administrators
  • Be registered and engaged with the My Health Record system, ensuring that viewing and sharing of their patient’s health information is a part of standard everyday practice to benefit their patients.
  • Ensure that high-quality information is gathered at the point of care, recognising that safety, quality and efficiency have an increasing reliance upon accurate and complete health information.
  • Request support from government, industry and researchers through the provision of digital health solutions that can be trusted, and easily used.
Industry and technology sector
  • Clinical Information System developers
  • Software developers
  • Secure messaging providers
  • The standards community
  • Health informatics community
  • Entrepreneurs
  • Integrate digital health products into their platforms, and drive innovation through making use of government-provided platforms, services and standards.
  • Ensure that user experience, safety and quality guidelines are considered and applied in partnership with end users.
  • Collaborating with governments, industry and healthcare providers to develop health information standards that are fit for purpose, striking the right balance between implementability and intellectual rigour.
Peak organisations
  • Clinical peak bodies, health professional colleges and associations
  • Non-government organisations working for health system improvement
  • Co-develop clinical leadership and professional digital health standards and guidelines based on the needs of their members, and their experiences with digital health
  • Deliver engagement activities, such as face-to-face briefings and attending events to talk with their members about the evidenced based benefits of digital solutions
Australian Digital Health Agency
  • The Agency is a statutory authority in the form of a corporate Commonwealth entity. The Agency reports to State and Territory Health Ministers through the COAG Health Council
  • Provide the leadership, coordination and delivery of a collaborative approach to utilising technology to support and enhance a clinically safe and connected national health system
  • Provide the digital health foundations and work with Australian governments to align service planning, policy, funding and digital health initiatives across primary care and private healthcare providers to enable sharing of health information in accordance with privacy principles
  • Provide open data platforms and services that support and enable innovation by industry, making the barrier to entry for innovators as low as possible.
  • Drive the development of health information standards and guidance, ensuring that the sharing of data with a common understand of its meaning is enabled.
Commonwealth Government
  • Department of Health
  • Other federal departments and bodies including the Department of Human Services, the Australian Commission on Safety and Quality in Health Care, Australian Institute of Health and Welfare, Healthdirect Australia and the Digital Transformation Agency
  • Promote the adoption and take up of national digital health capability in areas that it has policy, legislation and funding responsibility, such as in primary healthcare, private medical specialists, allied health services, the Pharmaceutical Benefits Scheme, aged care, veterans’ care, and defence health services.
  • Share funding commitments to support core national digital health services and maintain specifications and standards for digital health.
State and territory governments
  • State and Territory health departments which provide public health and hospital services, manage and monitor state and territory health systems
  • Work with the Commonwealth Government and the Australian Digital Health Agency to align service planning, policy, funding and digital health initiatives across primary care and private healthcare providers, and implement policies to enable sharing of health information in accordance with privacy principles
  • Major health service providers which develop and implement ICT, and work in collaboration with other jurisdictions to leverage cross jurisdictional core ICT systems for seamless sharing of health information
  • Share funding commitments to support core national digital health services and maintain specifications and standards for digital health through the Intergovernmental Agreement on national digital health.

The Roles of Participants Index

This Framework for Action provides a description of the role of participants and an index for each of the seven strategic priority areas of the Strategy. The purpose of the index is to broadly assign the role each sector in the digital health eco-system will need to take in order to deliver the benefits of the strategy, and to achieve improved outcomes for consumers and clinicians. The index separates the key roles into five components, and defines these five components as follows:

Sector Participants
Lead Dedicate resources and take responsibility for activities by facilitating collaboration and co-design between all relevant stakeholders. Develop effective strategies that result in the practical delivery of improved outcomes for consumers and clinicians. Monitor, evaluate and continuously improve solutions to ensure consumer and clinician expectations are being met.
Partner Dedicate resources and play a key role in developing and implementing strategies in partnership with other organisations which results in the practical delivery of outcomes for consumers and clinicians
Support Contribute to the co-design of planning and delivery of activities and understand and execute their role in implementation to ensure practical delivery of outcomes for consumers and clinicians
Advocate Contribute to the development and implementation of activities by ensuring that the interests of clinicians and consumers are being met. Encourage adoption of solutions that deliver improved outcomes for clinicians and consumers
Engage Become involved where possible, in the planning, design and delivery of activities. Participate in using digital solutions that are designed to improve health outcomes.