Case Studies

Flying doctor with young family

1. My Health Record - Health information that is available whenever and wherever it is needed.

By ensuring that health information is available whenever and wherever it is needed, the following will be delivered by 2022:

  • Every Australian will have a My Health Record, unless they choose not to.
  • All healthcare providers will be able to contribute to and use health information in My Health Record on behalf of their patients, providing potentially lifesaving access to reports of their medications, allergies, laboratory tests and chronic conditions, and supporting significant improvements in the safety, quality and efficiency of healthcare for the benefit of individuals, the healthcare system and the economy.
  • All Australians will be able to access their health information at any time online and through mobile apps. 

Case study: My Health Record “connects the dots” for mother of five


2. Secure Messaging - Health information that can be exchanged securely.

By enabling the secure exchange of health information, the following will be delivered by 2022: 

  • Every healthcare provider will have the ability to communicate with other professionals and their patients via secure digital channels if they so choose. This will end dependence on paper-based correspondence and the fax machine or post.
  • From within their chosen system healthcare providers will be able to search for other healthcare providers in a single directory, and easily and securely share clinical correspondence.
  • Patients will be able to communicate with their healthcare providers using these digital channels.
  • Patients’ health data will be safeguarded and able to be shared securely at their discretion. They will spend less time having to retell their story, and their healthcare providers will be able to work together more effectively to provide coordinated care.

Case study: Western Victoria Primary Health Network secure messaging


3. Interoperability and Data Quality - High-quality data with a commonly understood meaning that can be used with confidence.

By enabling the exchange of high-quality data between healthcare providers and the systems they use, the following will be delivered by 2022:

  • A public consultation on draft interoperability standards, leading to an agreed vision and roadmap for implementation of interoperability between all public and private health and care services in Australia will be completed in 2018.
  •  Base-level requirements for using digital technology when providing care in Australia agreed with governments, peak clinical bodies and other key
  • stakeholders.
  • Health services will be able to assess their level of digital maturity (the extent to which they are supported by the effective use of digital technology) and be supported in improving their level of digital maturity.
  • Improvements in data quality and interoperability through the adoption of clinical terminologies, unique identifiers and data standards.
  • The first regions in Australia will showcase comprehensive interoperability across health service provision, community and hospital sectors, public and private.
  • The safety and the quality of patient care will be improved by ensuring we have a connected health system that seamlessly shares high-quality data with the right people at the right time.

Case study: Ramsay Health Care


4. Medicines Safety - Better availability and access to prescriptions and medicines information.

By delivering better availability and sharing of prescriptions and medicines information, the following will be delivered:

  • By the end of 2018, all consumers and their healthcare providers will have access to comprehensive views of their prescribed and dispensed medications dispensed the medicine.
  • By 2022, there will be digitally enabled paper-free options for all medication management in Australia. People will be able to digitally request their medications online, and all prescribers and pharmacists will have access to electronic prescribing and dispensing, increasing convenience for people filling prescriptions and improving overall safety.

Case study: Estonia – successful implementation of electronic prescribing


5. Digitally Enhanced Models of Care - Digitally-enabled models of care that drive improved accessibility, quality, safety and efficiency.

By rapidly testing the digital health support of new models of healthcare and supporting the process of national roll-out, the following will be achieved:

  • A number of pioneering initiatives – co-produced between consumers, governments, providers and entrepreneurs – to test evidence-based digital empowerment of key health priorities and then, where appropriate, to promote them nationally.
  • Priority health reform areas such as Health Care Homes chronic disease management, telehealth, babies’ and children’s health, residential aged care, end of life care, and emergency care will be a focus. The test beds will run for two years to inform the national roll-out of innovations across Australia, ensuring that all Australians can benefit.
  • By 2022, six test bed projects will have been launched, each of two years’ duration. Four of these test bed projects will have been evaluated and the learning from two test bed projects will have been rolled out across Australia.

Case study: Gold Coast Primary Health Network integrated care model

Case study: CSIRO telehealth home monitoring of chronic diseases for aged care

Case study: Northern Territory telehealth project 

Case study: End of life care

Case study: Collection of genomics data in the UK


6. Workforce Education - A workforce confidently using digital health technologies to deliver health and care.

By developing a workforce that is able to confidently use digital health technologies and services, the following will be delivered by 2022:

  • The Agency will collaborate with governments, care providers and partners in workforce education to develop comprehensive proposals so that by 2022, all healthcare professionals will have access to resources that will support them in confident and efficient use of digital services.
  • Resources and curricula will be developed to ensure all healthcare practitioners are exposed to and trained in digital technologies and their use during training and upskilling.
  • A comprehensive set of clinical resources which clearly outline the evidence for how, when and where digital health should be used in everyday clinical practice.
  • Promotion of a network of chief clinical information champions to drive cultural change and awareness of digital health within the health sector.

Case study: Rural and regional health


7. Driving Innovation - A thriving digital health industry delivering world-class innovation.

By supporting a thriving digital health industry delivering world-class innovation, the following will be delivered by 2022:

  • Australians will have better and more informed access to safe, quality health applications, tools and content, through a digital services endorsement framework that will be co-produced with clinical, design and innovation leaders.
  • A new health innovation exchange will be established, where clinicians, researchers and entrepreneurs use data to identify opportunities to work collaboratively on designing digital health solutions.
  • The Agency will work with industry to evolve the developer support program to reduce barriers to innovation and enable opportunities for better integration with the My Health Record system and other digital services.
  • The Agency will consult with the community on development of a comprehensive approach to digital inclusion, to ensure new innovations do not leave anyone behind.
  • Adoption will be accelerated by providing best practice design principles and guidelines to improve usability and user experience. 

Case study: Western Sydney Diabetes Gateway

Case study: Good Things Foundation – digital literacy programs improve access to health services and improve health outcomes